Is my order shipped discreetly?
Yes. All orders are shipped in plain, discreet outer packaging. The contents of your order are not visible from the outside.
Which countries do you deliver to?
Hombre Primal currently delivers to selected countries within the European Union. Available delivery options are shown at checkout after entering your delivery address.
How much does shipping cost?
Shipping costs depend on your destination and the products ordered. The applicable shipping costs are shown at checkout before you complete your purchase.
Will I receive a tracking number?
When tracking is available, you will receive shipping information by email after your order has been dispatched.
Can my order arrive in multiple packages?
Yes. Some products may be shipped from different distribution locations within the European Union. As a result, products from the same order may arrive separately.
Can I return a product?
Eligible products can generally be returned within 14 days of receiving your order. Certain exceptions apply to sealed intimate and hygiene-sensitive products once their seal has been broken. Please see our Returns & Refunds policy for full details.
What if my product arrives damaged or defective?
Please contact us as soon as possible with your order number and, where appropriate, photographs of the problem. We will review the issue and arrange an appropriate solution.
Are payments secure?
Yes. Payments are processed through secure payment providers. Hombre Primal does not directly store your complete payment card details.
Will Hombre Primal appear on the package?
The outer packaging is designed to be discreet and does not display descriptions of the products inside.
How can I contact Hombre Primal?
You can contact us through our Contact page. For questions about an existing order, please include your order number so we can assist you more quickly.